Shipping policy

DELIVERY INFORMATION

Shipping Policy

At PerfumeSale.pk, we are committed to delivering every order safely, quickly and efficiently. This Shipping Policy explains our delivery process, shipping methods and the responsibilities of both our team and our customers to ensure a smooth shopping experience.

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Nationwide Delivery

We currently deliver to customers across Pakistan through trusted courier partners.

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Fast Order Processing

Confirmed orders are usually processed and dispatched on the same business day whenever possible.

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Shipment Tracking

Tracking details are automatically sent by Shopify after your parcel has been dispatched.

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Customer Support

Our team is always available to assist with shipping questions, delivery updates and courier-related concerns.

DELIVERY SERVICES

Shipping Coverage & Delivery Options

We deliver across Pakistan using trusted courier partners to provide reliable and efficient shipping for every order.

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Shipping Coverage

We currently deliver to all cities and regions across Pakistan. At this time, international shipping is not available.

Standard Shipping

Delivery Time
3–5 Business Days
Shipping Fee
PKR 299
Courier Partners
M&P Courier
PostEx

Fast Shipping

Delivery Time
1–2 Business Days
Shipping Fee
PKR 499
Courier Partner
TCS Express
ORDER PROCESSING

Processing Your Order

Every order is carefully reviewed and confirmed before dispatch to ensure accurate delivery information and a smooth shipping experience.

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Business Hours

Our order confirmation team operates Monday through Sunday from 7:30 AM to 4:00 PM (Pakistan Standard Time).

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Order Processing

Orders confirmed during business hours are usually processed and dispatched on the same day whenever possible. Orders confirmed after business hours may be processed on the next working day.

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Dispatch Preparation

Before dispatch, our team carefully prepares each shipment to help ensure accurate order fulfilment and timely delivery.

ORDER CONFIRMATION

Order Confirmation & Verification

To help ensure accurate delivery and minimise shipping issues, every order is verified before dispatch by our customer support team.

Information We May Verify

Before dispatching your parcel, our team may confirm the following details with you:

  • Customer Name
  • Delivery Address
  • Phone Number
  • Selected Shipping Method
  • Order Details
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Why We Verify Orders

This verification process helps reduce delivery errors, prevent fraudulent orders and ensure your parcel is dispatched with accurate information.

SHIPMENT TRACKING

Track Your Order

Once your parcel has been dispatched, Shopify automatically sends your shipment details to your registered email address.

Your Tracking Email Includes

Courier
Courier Name
Tracking
Tracking Number
Status
Shipment Status

Customers can use the tracking number provided to monitor the progress of their shipment throughout the delivery process.

DELIVERY DELAYS

Unexpected Delivery Delays

Although we always aim to deliver every order on time, certain circumstances beyond our control may occasionally affect delivery schedules.

Possible Reasons for Delay

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • Natural disasters
  • High order volumes
  • Other unforeseen circumstances

Keeping You Updated

If your order has not yet been dispatched, we will notify you by email regarding the expected delay. If your parcel has already been shipped, we will coordinate with the courier company, obtain the latest shipment status and keep you informed until your order is successfully delivered.

DELIVERY MANAGEMENT

Managing Your Delivery

We work closely with our courier partners to ensure a smooth delivery experience while providing flexibility whenever reasonably possible.

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Address Changes

Customers are responsible for providing an accurate shipping address during checkout. During order confirmation, our team will verify your delivery address to help prevent shipping errors.

If you need to update your delivery address after placing an order, please contact our Customer Support Team as soon as possible. If your parcel has already been dispatched, we will make every reasonable effort to coordinate with the courier company. Please note that address changes after dispatch depend on the courier's policies and cannot always be guaranteed.

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Failed Delivery Attempts

If a delivery attempt is unsuccessful or the customer is unavailable, our team will contact you to understand the reason and assist in arranging another delivery attempt whenever possible.

Repeated failed delivery attempts may result in order cancellation or additional courier charges, depending on the courier company's policies.

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Cash on Delivery (COD)

Cash on Delivery (COD) is available across Pakistan, subject to courier service availability in your delivery area.

DELIVERY CONFIRMATION

Delivery Verification & Shipping Charges

For added security, some deliveries may require verification before the parcel is handed over to the customer.

Delivery Verification

Some courier companies may require a signature, One-Time Password (OTP) or another verification method before delivering your parcel.

If you request additional privacy or prefer receiving your parcel using an OTP or similar verification method, we will make every reasonable effort to accommodate your request whenever supported by the selected courier service.

Shipping Charges

Shipping charges are clearly displayed during checkout before your payment is completed. If any additional shipping costs apply, they will always be communicated and approved before your order is dispatched.

RESPONSIBILITIES

Customer & Our Responsibilities

A smooth delivery experience depends on both accurate customer information and our commitment to reliable order fulfilment and customer support.

Customer Responsibilities

  • Provide accurate delivery information.
  • Keep your phone number available during the delivery process.
  • Respond promptly to order confirmation calls.
  • Inspect your parcel upon delivery.
  • Report any delivery issues as soon as possible.

PerfumeSale.pk Responsibilities

  • Process confirmed orders promptly.
  • Dispatch orders through trusted courier partners.
  • Provide shipment tracking information.
  • Assist customers with delivery-related questions.
  • Communicate unexpected shipping delays.
  • Work with courier partners to resolve delivery concerns whenever possible.
RISK OF LOSS

Parcel Responsibility After Delivery

Responsibility for the parcel transfers to the customer once it has been successfully delivered to the shipping address provided during checkout and delivery has been completed according to the courier's procedures.

If a parcel is marked as delivered but cannot be located, our Customer Support Team will gladly assist you by coordinating with the courier company and helping investigate the shipment until the matter is reasonably resolved.

Contact Us

If you have any questions regarding shipping or delivery, our Customer Support Team is always happy to assist you.

Email
perfumesale.pk@gmail.com

Helpline
+92 315 3333127

WhatsApp
+92 315 3333127

Business Hours
Monday – Sunday
7:30 AM – 9:00 PM

This Shipping Policy is designed to provide clear information about our shipping procedures and delivery services. PerfumeSale.pk reserves the right to update or modify this Shipping Policy at any time without prior notice. The latest version published on this website will always apply.