Refund policy

At PerfumeSale.pk, customer satisfaction is our highest priority. We are committed to providing genuine products and a transparent return, refund, and replacement process. Please read this policy carefully before requesting a return.

Our Return & Refund Guarantee

At PerfumeSale.pk, we proudly offer:

  • ✅ 100% Return Guarantee (Subject to this policy)
  • ✅ 100% Cashback Guarantee for eligible returned products after successful inspection.
  • ✅ Free Product Replacement for approved replacement requests.

Our goal is to ensure every customer shops with complete confidence.

Products Eligible for Return

You are eligible for a 100% refund if:

  • The return request is submitted within 7 days of delivery.
  • The product is returned in its original condition.
  • The perfume bottle has not been opened.
  • The original seal is intact.
  • The original box and packaging are undamaged.
  • The product has not been used.
  • All original accessories (if applicable) are included.
  • The returned product successfully passes our inspection.

Once approved, your refund will be transferred to your original payment method or bank account.

Products Not Eligible for Return

Returns will not be accepted if:

  • The return request is submitted after 7 days.
  • The perfume has been used.
  • The original seal has been broken (except where partial refund applies).
  • The product has been intentionally damaged.
  • The original packaging is missing or heavily damaged.
  • Accessories included with the product are missing.
  • The returned product does not match the original order.

Wrong Product Received

If you receive a product different from the one you ordered due to our mistake, we will provide:

  • ✅ 100% Cashback, or
  • ✅ Free Product Replacement

There will be no additional charges for the replacement.

Damaged or Leaking Product

If your perfume arrives damaged, broken, or leaking during shipping:

  • You will receive a 75% Cashback, or
  • A Free Replacement, depending on your preference and product availability.

To process your claim, we may request clear photos or a short video of the damaged parcel and product.

Return Window (7 Days)

Customers may request a return within 7 calendar days of receiving their order.

If a return request is not submitted within this period, the product will no longer be eligible for:

  • Return
  • Refund
  • Replacement

We recommend inspecting your order immediately after delivery.

How to Request a Return

You can request a return through any of the following methods:

  • Contact our Customer Support Helpline
  • Contact us via WhatsApp
  • Submit a request through our Return Request Page

Please provide:

  • Order Number
  • Reason for Return
  • Photos (if applicable)

Return Process

Once your return request has been approved:

Step 1

Return the product to the return address provided by our support team.

Step 2

Send us your:

  • Courier Tracking Number
  • Return Slip

via:

  • Email
  • WhatsApp
  • Customer Helpline

Step 3

Once the returned parcel is received, our inspection team will examine the product.

Step 4

Within 24–48 hours, we will notify you whether your refund or replacement has been approved.

Return Shipping Address

City: Bahawalpur

Address: Self Collection Point, Model Town A

Phone: +92 315 3333127

Return Shipping Charges

Customers are responsible for the cost of returning the product.

However, if the return is due to our mistake (such as receiving the wrong product), we may compensate you with a discount voucher or another suitable solution.

Product Inspection Process

Every returned product is carefully inspected.

Our inspection includes:

  • Product matches the original order
  • Product is unused
  • No leakage
  • No repackaging
  • No physical damage
  • Original seal intact (where applicable)
  • Original packaging included

Full Refund Eligibility (100% Refund)

You will receive a 100% refund if:

  • You receive the wrong product.
  • Your prepaid order could not be delivered.
  • The returned product meets all return conditions and passes inspection.

Approved refunds will be transferred directly to your selected payment method.

Partial Refund Eligibility (75% Refund)

A 75% refund may be approved if:

  • The product box has been opened.
  • The original seal has been broken.
  • The returned product is otherwise in acceptable condition after inspection.

Product Replacement Policy

We offer a free replacement if:

  • You receive the wrong product.
  • You receive the wrong variant.
  • You receive the wrong size.
  • You receive a different fragrance than the one ordered.

Replacement orders are usually dispatched within 48 hours after the returned product has been inspected and approved.

Refund Processing Time

Once your returned product has been inspected and approved, your refund will normally be processed within 1–2 hours.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

Refund Payment Method

Approved refunds are issued through:

  • Bank Transfer
  • JazzCash
  • Easypaisa

Order Cancellation Policy

Orders may be cancelled only before they are prepared or dispatched for shipment.

If the order has already been shipped, cancellation will not be possible. In such cases, you may request a return according to this policy.

If your cancellation is approved after payment has been received, the refund will be processed through the original payment method.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.
  • Inspecting the product immediately upon delivery.
  • Reporting any issue within 7 days.
  • Returning the product in its original condition.
  • Following all return and refund instructions.
  • Providing the courier tracking number when returning the product.

PerfumeSale.pk Responsibilities

We are committed to:

  • Delivering genuine products.
  • Processing orders promptly.
  • Inspecting every product before shipment.
  • Reviewing return requests fairly and professionally.
  • Protecting customer information.
  • Processing approved refunds on time.
  • Providing responsive customer support.

Important Notes

  • Return requests must be submitted within 7 days of delivery.
  • Products must be returned in their original condition and packaging.
  • Used, damaged, repacked, or incomplete products may not qualify for a refund.
  • Every returned product is subject to inspection before approval.
  • Courier Tracking Number or Return Slip is required for all returns.
  • PerfumeSale.pk reserves the right to reject any return that does not meet the conditions outlined in this policy.
  • We reserve the right to modify this policy at any time without prior notice.

Need Help? (Contact Us)

If you have any questions regarding returns, refunds, or replacements, our support team is here to help.

Email: support@perfumesale.pk 

WhatsApp: +92 315 3333127

Helpline: +92 315 3333127

Website: PerfumeSale.pk