Orders & Payments

How do I place an order?

Simply browse our collection, add your favourite perfume to your cart, proceed to checkout, enter your shipping information and complete your payment. Once your order is placed successfully, you'll receive an order confirmation.

What payment methods do you accept?

We accept the payment methods displayed during checkout. Available options may vary depending on your location and the services currently offered on PerfumeSale.pk.

Can I cancel my order?

Yes. If your order has not yet been processed or shipped, please contact our Customer Support Team as soon as possible. We'll do our best to assist you.

Will I receive an order confirmation?

Yes. After placing your order successfully, you'll receive an order confirmation containing your order details.

Shipping & Delivery

How long does delivery take?

Most orders are delivered within the estimated delivery timeframe shown during checkout and in your order confirmation email. Delivery times may vary depending on your location and courier service.

How much is the shipping charge?

Shipping charges are calculated during checkout based on your delivery location and the products in your order. The final shipping cost will be displayed before you complete your purchase.

How can I track my order?

Once your order has been shipped, we'll send you a tracking number by email or WhatsApp (where applicable). You can use it to monitor your shipment until it arrives.

What happens if my delivery is delayed?

Occasionally, deliveries may be delayed due to weather conditions, courier issues, public holidays or other unforeseen circumstances. If your order is significantly delayed, please contact our Customer Support Team and we'll be happy to assist you.

Products & Authenticity

Are your perfumes 100% authentic?

Yes. We are committed to offering only 100% authentic and genuine perfumes sourced from trusted suppliers. We do not sell counterfeit or imitation products.

Are all perfumes brand new?

Yes. Unless clearly stated otherwise on the product page, all perfumes sold on PerfumeSale.pk are brand new and unused.

Why may the packaging look different from the product images?

Manufacturers occasionally update their packaging without prior notice. As a result, the product you receive may have slightly different packaging while the fragrance and product quality remain the same.

Do you sell tester perfumes?

Tester perfumes are only available when specifically mentioned on the product page. If no such information is provided, the product is supplied as a regular retail item.

Returns & Refunds

Can I return my order?

Yes. Eligible products may be returned in accordance with our Return & Refund Policy. Please review our policy for complete details and eligibility requirements.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are processed according to our Return & Refund Policy. Processing times may vary depending on the payment method used.

What should I do if I receive a damaged or incorrect product?

Please contact our Customer Support Team as soon as possible after receiving your order. We'll review the issue and guide you through the appropriate resolution process.

Who pays the return shipping cost?

Return shipping costs are handled according to the conditions outlined in our Return & Refund Policy. Please refer to that policy for complete details regarding customer and seller responsibilities.

Customer Support

How can I contact PerfumeSale.pk?

You can contact our Customer Support Team by Email, WhatsApp or Customer Helpline. Visit our Contact Us page for the latest contact details and business hours.

What are your business hours?

Our Customer Support Team is available Monday to Sunday from 7:30 AM to 9:00 PM (Pakistan Standard Time).

How quickly will I receive a reply?

We usually reply to WhatsApp messages within 5–30 minutes during business hours, while most emails are answered within 24 hours.

I couldn't find my question. What should I do?

If your question isn't covered in this FAQ, please contact our Customer Support Team. We'll be happy to provide the information or assistance you need.

Thank You for Choosing PerfumeSale.pk

We hope this FAQ has answered your questions and made your shopping experience easier. If you need any further assistance, our Customer Support Team is always here to help. Thank you for choosing PerfumeSale.pk.